Refund policy

RETURN POLICY — HEAVY DUTY BOYS

At Heavy Duty Boys, we stand behind our gear. If something’s not right, we’ll make it right.

Returns

We accept returns within 14 days of delivery.

To be eligible:

• Item must be unworn and unused
• Must be in original condition
• Must include original packaging

If your item doesn’t meet these conditions, we will not be able to accept the return.

Exchanges

Need a different size or replacement?

We offer free exchanges for defective or incorrect items.
For size swaps, customers are responsible for return shipping.

Non-Returnable Items

• Final sale items
• Gift cards
• Worn or used products

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item:

Email us within 7 days of delivery at:
support@heavydutyboys.ca

Include:

• Your order number
• Photos of the issue

We’ll take care of it.

Refunds

Once we receive and inspect your return:

• You’ll be notified of approval
• Refunds are issued to your original payment method
• Processing time: 5–10 business days

Shipping costs are non-refundable.

Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a tracked shipping method

We are not responsible for lost return packages.

How to Start a Return

To start a return, contact us at
heavydutyboys1@gmail.com

Include your order number and reason for return.

Final Note

We built Heavy Duty Brand for people who move different and we handle our business the same way. Fair, straightforward, no shortcuts.

Stay Heavy.
— Heavy Duty Boys